Shipping

SHIPPING AND DELIVERY POLICY – GLOOWLYS.COM

1. Processing and Shipping Times

Because Gloowlys.com operates under a dropshipping model, products are shipped directly from our international suppliers and manufacturers to optimize costs and offer you the best prices.

  • Order Processing: All orders are processed and sent to the supplier within [1-3] business days after payment confirmation.

  • Estimated Delivery Time: Once shipped, the standard delivery time is approximately [7-15] business days, depending on the destination country and customs clearance.

  • Please note: These timeframes are estimates and not definitive guarantees. Delivery may take slightly longer during high-season periods (like Black Friday or Christmas).

2. Multiple Shipments (Separate Packages)

If you order multiple items in a single purchase, you may receive them in different packages and on different days. This happens because your products may come from different suppliers or specialized warehouses. Do not worry if part of your order arrives first; the rest is on its way.

3. Tracking Your Order

Once your package is dispatched, we will provide you with a tracking number via email so you can monitor the status of your delivery at any time. It may take a few days for the tracking information to update in the system after the shipment email is received.

4. Customs, Duties, and Import Taxes

  • Customer Responsibility: When buying from Gloowlys.com, the customer acts as the official importer of the product. Therefore, any additional charges for customs clearance, import duties, or local taxes levied once the package reaches your country must be borne by the customer.

  • Gloowlys.com has no control over these charges and cannot predict what they might be, as customs policies vary widely from country to country.

5. Delivery Issues and Address Responsibility

  • Incorrect Addresses: The customer is fully responsible for providing a correct and complete shipping address. Gloowlys.com will not be held responsible, nor will a refund or replacement be issued, if a package cannot be delivered due to missing, incorrect, or incomplete address details.

  • Unclaimed Packages: If a delivery fails because the customer was not available or failed to pick up the package from the local post office within the carrier's specified timeframe, the customer will be responsible for any re-shipping fees.