1. Identifying and Legal Information
In compliance with current e-commerce and consumer protection regulations, please be informed that this website is operated under the commercial brand name Gloowlys.com.
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Brand Name: Gloowlys
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Website: www.gloowlys.com
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Contact Email: contact@gloowlys.com
All commercial activity, transactions, and services provided through this website are carried out in a completely lawful manner, under current legal circumstances, and in strict compliance with e-commerce regulations.
2. Business Model (Dropshipping) and Limitation of Logistics Liability
The user and customer are expressly informed that Gloowlys.com operates under the dropshipping business model.
This means that Gloowlys.com acts as a commercial intermediary: we manage the sales platform, the payment gateway, and customer service, but we do not physically own or store the inventory of the products. All items are shipped directly from the warehouses of our official external suppliers and manufacturers.
Therefore, the following liability conditions are established:
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Exclusion of transport liability: Since we do not have physical possession of the product nor do we directly manage the courier companies, Gloowlys.com is not responsible for the exact condition in which the package is handled by external shipping companies, nor for delays caused by customs detentions, strikes, or incorrect/incomplete delivery addresses provided by the customer.
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Delivery obligation: Our legal commitment is to guarantee that the supplier processes and dispatches the item to the address provided by the customer.
3. Returns and Product Replacement Policy
To guarantee customer satisfaction within the legal framework, Gloowlys.com offers a protection and replacement policy under the following conditions:
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Condition for replacement: If the product arrives defective, damaged, or does not correspond to what was ordered, we offer the option to replace it with a brand-new product.
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Mandatory requirement (Return): In order for us to proceed with shipping a new replacement item, it is mandatory for the customer to first return the original product following our instructions.
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Claim process: The customer must contact us via our official email: contact@gloowlys.com to initiate the process. The product must not be sent back to the sender's address shown on the shipping box without receiving our prior confirmation and the correct return address, as our suppliers use centralized warehouses for returns.
4. Intellectual Property
All content on this website, including texts, graphic design, logos, images, and source codes, is protected by intellectual property laws. Any copying, distribution, or commercial use without the express authorization of Gloowlys.com is strictly prohibited.
5. Applicable Law and Jurisdiction
This Legal Notice and Terms of Sale are governed by the current laws applicable to e-commerce. Any dispute or controversy arising from the use of this website or purchases made through it will be attempted to be resolved mutually through our support channel (contact@gloowlys.com), failing which, it shall be submitted to the competent courts.